Aftersales Administrator – Cambridgeshire Depot

Aftersales Administrator

We’re currently looking for an Aftersales Administrator to join the AgVantage team based in our Cambridgeshire office on a full-time basis. Working for AgVantage UK Ltd, you’ll be part of a highly driven team and share our ambition of becoming the best dealer within our field.

Responsibilities 

– Work closely with the Service Manager and Parts Manager to ensure all service and warranty jobs are input and recorded accurately

– Submit warranty claims to manufacturers, monitor their progress and deal with disputes / non payments

– Complete engineering and service paperwork in relation to warranty, repairs and service tasks

– Responsible for updating and providing administration support to the company’s health and safety policies

– Liaise with customers and engineers, providing ‘1st line’ support via both email and the telephone when required

– Manage the booking of training courses for engineers, and the upkeep of engineering staff files and training logs

– Be proactive with regards to the company’s contractual obligations to service agreements with clients

– Support management of the company’s service apprenticeship scheme

– Answering and directing incoming calls into the Service and Parts Departments

What we expect from you 

– A background in service administration or service engineering coordination

– Minimum of 2 years of customer service experience

– Positive attitude, reliable and organised 

– Ability to multitask and work in a highly collaborative team environment 

– Strong communication skills with the ability to build strong business relationships 

– Independent thinker and strong prioritisation and organisation skills 

– Ability to manage multiple projects independently

- Drive, ambition and goal focused 

– Knowledge of Microsoft suite of software – Excel, Word, PowerPoint etc

Location: Coates, Cambridgeshire, United Kingdom. 

Aftersales Administrator

Competitive

Please send applications to info@agvantage.co.uk